HSS Routine Care & Maintenance – Annual Window and Door Maintenance Checklist

HSS Header

Routine Care and Maintenance Series
Tips for Enjoying Marvin and Integrity Products

Hastings Signature Services surrounds the Marvin Window and Door ownership experience with a comprehensive suite of product care related services. In this ongoing series, we will deliver easy-to-share tips that can help homeowners enjoy life with their windows and doors – because the relationship doesn’t end with the sale!

Annual Window and Door Maintenance Checklist:

Regular maintenance will help keep your Marvin windows and doors operating smoothly. Use this checklist as an annual maintenance reminder.

Keep you windows looking immaculate

Keep your windows looking immaculate

  1. Weatherstrip is a resilient material designed to act as a barrier in the space between the sash and frame to reduce air and water infiltration. Make sure it is still effective. If not, contact your local Marvin retailer.
  2. Examine the window’s interior and exterior finish. Occasional repair to a damaged finish may be necessary. (See Maintaining Wood and Painting and Staining for more details.) Also, remember to be careful when using paints, stains and varnishes to make repairs. Never allow these solvent-containing materials to come into contact with weatherstrip. Solvents cause weatherstrip to lose its flexible qualities.
  3. Inspect the exterior caulking around the outer edges of the window frame. Trim off any old, loose caulking and seal any gaps with a good quality caulk.
  4. Check that all hardware (locks, opening mechanisms, etc.) operates smoothly.
  5. Make sure any exposed hardware screws are tightened securely.
  6. Clean any sand, dirt or dust from door and window hinges, sills and tracks.
  7. Check any energy panels and storm and screen combinations to make sure screws in turn buttons are securely fastened.
  8. Check doors for smooth operation. Wood doors require a stabilization period after installation, sometimes taking up to a year to adjust to humidity levels and other environmental factors.

When performing maintenance, always consider your safety first:

  • Use caution on ladders, and always wear protective eyewear and clothing.
  • When working with primers, paints, stains, cleaning solutions, etc., follow all recommended safety precautions and dispose of these materials according to manufacturer’s instructions.

Download the most up to date copies of the Marvin and Integrity Owner’s Manuals along with other great resources from marvin.com/support or by clicking the images below.


Integrity Owner's Manual

Integrity Owner’s Manual

Marvin Owner's Manual

Marvin Owner’s Manual



A Salute to the Holyoke Soldiers’ Home

holyokesoldiershomeHastings’ commitment to the community is demonstrated through the volunteering and fundraising activities that many of our employees participate in throughout the year as part of T.E.A.M., Hastings’ internal non-profit organization. Each year T.E.A.M. asks Hastings employees to nominate a charity or non-profit close to their hearts to be chosen to join the Hastings Family of Charities (National MS Society, Alzheimer’s Association, and Rays of Hope for Breast Cancer) for the year and receive a one quarter share of fundraising efforts. This year, Ed Molloy, a second generation, long-time employee of Hastings, nominated the Soldiers’ Home of Holyoke to honor his father and former Hastings vice president of sales, Edward “Pat” Molloy (1920-2014). Ed became well acquainted with the Soldiers’ Home when his father required its services:

Right from the beginning of our first meeting with the Admissions Coordinator John Beaton we could sense the Soldiers’ Home of Holyoke was a special place. With many pages of application form to be completed and documents to gather up, John stepped us through the process and helped us line by line complete Pop’s application. This was not like dealing with someone at the RMV in a “You need to fill out the form and come back!” situation. It was someone truly wanting to help my Pop and help us with the forms and the process. John was very honest about how long the waiting list was but said that they really want to help their World War II vets the best they can, since there are fewer and fewer of them still around. He assured me that he would do his best to advocate for my father where he could. And John did! As Pop became more ill and needed hospitalization, John stayed in touch with us. Suddenly there was a bed open and John was going to do his best to get it for Pop. John arranged to have Pop evaluated at the facility where he was hospitalized, qualified him and arranged his transition to the Soldiers’ Home, and made it so easy for Pop and our family.

Pop stayed in three different units while at the Soldiers’ Home. His first stop was the Secure Care Unit where there are extra staff to make certain that the veterans get the extra attention they need to be safe and be comfortable. The staff was excellent, wanting as much information as possible from our family about Pop. They wanted us to make sure his room was filled with personal items pictures and such, so he would feel more at home. They made sure we were aware that we could visit anytime and they were always informative about how Pop was doing and about anything he needed. They all wanted to know about his life and family and took time to listen to his stories and asked us to add and explain more about his stories. It really showed that they cared about the person and his true comfort.

Pop did very well and improved in the Secure Care Unit and after evaluation it was determined that he should be in the Long Term Care unit. The transition to the new unit went well and we discovered another new group of staff who cared for Pop. The staff all wanted to know him better and loved his stories and were patient when they were told them again and again. They kept our family in the loop on how Pop was doing and again told us if there was anything Pop needed or wanted. Pop always wanted a McDonald’s cheeseburger and fries and also loved to get boxes of donuts. As any one of our family who walked through the building, the staff always would joke and smile and wonder if we would bring them fries too. It was very warm and comforting to our family to see Pop in a safe, clean and caring environment. Pop was a always a bit of a night owl and sometimes we would hear stories from the night shift at shift change how Pop regaled them with songs or stories from years ago in the middle of night. They all took time to listen to him and give him attention.

After some time in the Long Term Care Unit Pop’s health declined and he was transferred to the Comfort Care Unit. The staff there again was excellent and cared for our family and Pop. They really do their best to make all the veterans in the unit comfortable, and make sure their families are as well. They arranged for our family to come and have Thanksgiving and Christmas dinners with Pop, accommodating our large group, providing all the fixings and waiting on us with smiles. When Pop passed they were all very comforting to us and shared our grief even though they knew Pop for a relatively short time.

Perhaps one of the most amazing and poignant moments for our family was when Pop left the Soldiers’ Home for the Funeral Home. The Soldiers’ Home of Holyoke insists that every veteran comes in the main entrance and leaves through the main entrance! The staff invited us down to the hospital for a ceremony that they perform for every veteran who passes. We gathered in the lobby of the main entrance. They wheeled Pop’s body draped with an American Flag into the lobby. The staff who worked with Pop assembled down from their work stations and any veteran in the area came over and stood at attention. They got on the PA system for the entire hospital and announced they would like everyone’s attention. “We would like to recognize Edward “Pat” Molloy, a veteran who served us in World War II in the Army Transportation Corp. He traveled bravely many times across the Atlantic delivering supplies for the war effort to England including supply transfers during the D Day invasion. He and his wife of 67 years, Margaret, had 6 children and many grandchildren and great grandchildren. They made their home in Hatfield where he was involved in public office. He was also a talented Artist who taught oil painting as well.” Then they played taps. It was very touching and very tearful.

The mission of the Soldiers’ Home in Holyoke is to provide, with honor and dignity, the highest quality of personal health care services to Massachusetts Veterans. In our hearts and minds and the Soldiers’ Home of Holyoke fulfilled its mission!

dad 2011

Edward “Pat” Molloy (1920-2014)


R-L: Ed Molloy, Edward "Pat" Molloy, ?

R-L: Ed Molloy, Edward “Pat” Molloy, Brian Molloy

Ed Molloy
Hastings Project Manager







Creating Connections Through Windows

Written By Guest Blogger David Andreozzi, AIA

A young child looks up at a stained glass window, staring in wonder at thousands of different refracted colors from every part of the magnificent rainbow. Many holy figures stand tall in the portrait composed in the window above. It rises to the height of a seven story building, seemingly into the heavens. But more amazing is that the colors are alive and changing with every different ray of light that passes though every moving cloud and every moving tree. The dancing light allows the figures to glow, to change, to actually come alive in front of this child’s face. And then, looking down, the child sees that same myriad of beautiful colors bathing his skin in a new and abstracted tapestry from the colors above.

Staring at the colors on goose bumps, the child senses the heat from the rays of light that are refracting though the beautiful glass and radiating on his skin. It is the sun, the single thing that provides life to our universe, that is connected directly to the child’s soul, but all that is felt is radiating warmth. The particular type of religious figures in the window do not matter. The architectural style does not matter. All that matters is man’s connection to God through windows and light – using light to enhance one’s spatial experience. 

Perry INTERIORS  052

Design by David Andreozzi / Photo Credit Aaron Usher

Similarly, we use windows to connect spatial experiences in home design today. I consider each room as its own space with its own soul. Each room should have a unique spatial experience designed based on the very family that is going to use the space. Traditionally these individual rooms were inward facing and designed along an inner hallway. At that time, residential windows were small openings in the wall intended to provide natural light and ventilation. These openings were limited in size because artisans were limited in how big they could make a piece of glass. Further restricting was the single pane glass, which made it difficult to create large window openings without allowing precious heat to escape in the winter.

Today, many things have changed. First, the technology of insulated glass has improved over the last century – resulting in multi-pane insulated glazing. Secondly, inert gases and engineered coatings are now used within the sheets of glass. Both of these technologies have increased the performance qualities of contemporary glazing wall and allow for more windows in architecture without big efficiency sacrifices! Now we can connect the interior rooms in a home to the outside rooms in the yard. For instance, a back stone patio with a stone wall and low surrounding landscaping can be considered an outside room, and this improved window opening technology can allow that room to connect visually and spatially to the kitchen, breakfast, and family rooms.

Design by David Andreozzi / Photo Credit Aaron Usher

Additionally, beyond connecting to outside space, there as a connection to nature: a harbor filled with boats, a myriad of sand dunes and whispering grasses, a landscape of mountains, or vista of rolling fields. Or, it could be as simple as a picturesque stand of white birches outside your window. This is where great architecture stands apart. The interior decorating, interior architecture, building architecture, and landscape architecture are all designed as one related series of events and spatial experiences.

In this way, a traditional window has become more than a device to let light in and allow for ventilation. It is an essential architectural building tool that connects a building’s spaces to the universe outside. The experience really comes full circle to that boy staring up in awe at that stained glassed window above. The difference is that technology allows modern architects to improve all the spaces in a home, in ways never before considered imaginable.

David Andreozzi, AIA founded Andreozzi Architects in 1988, which specializes in historically based residential architecture, expressive of its sense of place, attentive to its detail and proportion, and timeless in its beauty. David Andreozzi currently is the Vice President of the New England Institute of Classical Architecture and Art Board of Directors. David was the recent past AIA’s National Chair of CRAN, the AIA’s Custom Residential Architects Network. At CRAN, David spearheaded a project CRANtv, a series of short three minute YouTube videos intended to educate the public on the importance of investing in good design, and good architecture.

Photo credit: Visko Hatfield

David Andreozzi / Photo credit: Visko Hatfield

Andreozzi Architects www.andreozzi.com

Facebook www.facebook.com/AndreozziArchitects

Houzz http://www.houzz.com/pro/andreozzi-architects

A Movable Wall That Makes Way for Dreams

Several years ago, we had an opportunity to buy into a dream we had: to own an old farmhouse that needed a little work, fix it up and create our own little paradise complete with lovely gardens and our own flock of chickens (reference the photo below). So, full disclosure, it wasn’t that straightforward – it never is, right? The house we landed on needed a lot of work (even as I type today, some projects have been done and some haven’t because…life!). As we walked through the house those years ago, I had no problem with its condition because it was ridiculously charming and came with a deep history. The fact that I was head over heels in love with the land it sat on probably did a little to keep my negative criticism at bay during that time too. This was the first working farm on our street and there were hints from its past on the property: a cement foundation where a chicken coop once stood, an incredible barn that clearly housed its share of livestock, a little meadow where horses once plowed the land for planting. By the time the possibility of living at “The Farm” became a discussion in our house, no one could talk me out of it.

image1Fast forward to today: It’s been a work in progress finishing interior spaces as we want (or need) to, but as we continue to check things off our master list, quite often more slowly than I would hope, I find myself daydreaming about the same thing: My Future Kitchen Garden. This “icing on the cake” project will symbolize the end of our long list of interior work and mark the transition to making the outside of our little slice of the world our own. In my mind, I know exactly where this garden will go and my daydreams are unaffected by the fact that the space is currently a pile of stones, branches and weeds encased, in areas, in a solid layer of poison ivy. This vision of a dream garden is my motivation to keep plugging away on the house – it gives me something to plan around and it motivates me to explore ideas for how we should integrate this outdoor space into life inside our home. Because, given the time I’ve had to think about this garden, when I do it, I am going to do it right.

Inside the house, abutting the “garden”, is a space that was transformed at the hands of various previous owners. It was kind of like a Frankenstein kitchen/living room/dining room/laundry/museum. Think cobalt blue laminate counter tops with cabinet fronts to match, a dishwasher, washer and dryer all in a row, the tops of which served as counter space for kitchen prep. This arrangement sat below a set of brand-name-not-to-be-mentioned casement windows that were very well on their way to the window retirement community, or a landfill somewhere. Within this very funky interior space, we created a “modern living area” including a real kitchen, laundry room, powder room and living room. The living room space used to be the actual farm kitchen when the family in residence still cooked over fire in a fireplace or beehive oven. It also happened to be where the aforementioned row of rotten casements lived, too. Now, I don’t know about you, but, as a member of the window and door industry, when I see a bank of rotten windows I don’t feel disappointed, I think “Ah, possibilities!” When the time came to transform this space, I knew immediately that this entire wall – from the kitchen to the laundry, powder and living room – would be a living frame for My Future Kitchen Garden. That fact led to careful consideration about how to maximize glass space and minimize plain, old wall. I spent a lot of time checking out other people’s ideas for inside-outside transitions (Check out this “Kitchen Gardens” Ideabook I created on the site Houzz.com – there are plenty that aren’t my style, but I couldn’t resist some of the creative ways people used doors to extend their interiors and bring their special outdoor spaces inside the home).

Today the Marvin Ultimate Inswing French Doors we chose serve as a frame for a (very special) patch of weeds, rocks and dirt, but they’re the first thing I see when I come through the door every day after work: and in reality, it’s the fact that I don’t see them that pleases me the most. These beautiful doors have allowed me to visually move through the living room wall in order to access my daydream. That’s the most pleasing promise that any design or construction element could offer: the ability to get out of the way to let my hopes and dreams be the star of the home.

Imagine the possibilities that some of Marvin’s more impressive doors, like the forthcoming Multislide, or the available four panel sliding door from Integrity will offer customers like me who want access to their dreams from inside their homes.

MHDMiana Hoyt Dawson
Marketing Brand Manager
A.W. Hastings

Hastings Signature Services “Quick Fix” Video Series: Marvin French Door – How to Adjust the Hinges

Hastings Signature Services surrounds the Marvin Window and Door ownership experience with a comprehensive suite of product care related services. We want to make it easy for you to find answers to common service questions for Marvin windows and doors.

In the third installment of the Hastings Signature Services “Quick Fix” video series, Becky Dorfman from the Hastings Signature Services Support team demonstrates how to adjust the hinges on a Marvin French Door. This adjustment can return a door to proper function after normal settling occurs.

Stay tuned for more videos in this “Quick Fix” series from Hastings Signature Services.


Hastings Signature Services “Quick Fix” Video Series: Marvin French Door – Removing & Replacing the Handleset Hardware

Hastings Signature Services surrounds the Marvin Window and Door ownership experience with a comprehensive suite of product care related services. We want to make it easy for you to find answers to common service questions for Marvin windows and doors.

In the next installment of our “Quick Fix” video series, Becky Dorfman from the Hastings Signature Support team demonstrates how to remove and replace handleset hardware from a Marvin French Door. Not just for malfunctioning hardware, this simple fix can also be used to change up the look of the door by updating the hardware.

Stay tuned for more videos in this “Quick Fix” series from Hastings Signature Services.


Hastings Signature Services “Quick Fix” Video Series: Marvin French Door – How to Operate the Multipoint Hardware

Hastings Signature Services surrounds the Marvin Window and Door ownership experience with a comprehensive suite of product care related services. We want to make it easy for you to find answers to common service questions for Marvin windows and doors.

Over the coming weeks, we will release a series of “Quick Fix” videos that you can share with your customers. In the first video, Becky Dorfman from the Hastings Signature Support team demonstrates how to operate the multi-point hardware on Marvin French Doors to ensure the door is properly locked.

Stay tuned for more videos in this “Quick Fix” series from Hastings Signature Services.


Keep on Truckin’ – On the Road with Hastings


Riding shotgun with Kevin P.

For years I was that kid (or in my case – that adult) who rode past tractor trailers on the highway motioning with my arm, begging to hear that air horn.

This was my chance.

My alarm went off at 3:55 a.m. on Thursday, March 19th. I was joining Kevin Perzanowski (one of Hastings’ finest CDL A drivers) for a ride-along. I could not have been more excited.

I thought long and hard about what I could bring my new friend at 5:30 a.m. to start our time off together right. The first thing that came to mind was donuts. Everyone loves donuts, right?

I arrived in a timely fashion at the Distribution Center to start my day with donuts in hand. Kevin arrived a few minutes later and looked a bit taken aback by my smiles, excitement, enthusiasm and energy. But I proudly said, “Hi. I’m Kim and we are going to get to know each other very well today.” At first he looked quite hesitant, but I think I had him at—donuts.


Bonding over donuts…

In normal woman-fashion, I arrived very prepared. Coffee. Lunch packed. Extra sweatshirt. Gloves. Sunglasses. Phone charger. With all my belongings in tow, I hopped into the truck. Okay—it was not really a “hop,” it was more like a climb up into the truck’s cab. I looked around and took it all in, placed the donuts down in the area between our seats, buckled up and off we went.

I was a bit surprised how loud it was in the truck, but nonetheless, I settled in and Kevin and I were not even on 91 northbound before our conversation was flowing and donuts were being enjoyed.

Today’s route was South of Boston. We had four stops: Chace Building Supply, Mozzone, Cape Cod Lumber and Hingham Lumber. Our truckload consisted of 113 units; 106 of them were going to Hingham Lumber.

As a member of the recruitment team, the reason for this trip was to gain a better understanding of the role of our drivers. I wanted to experience firsthand what their day looked like and what some of the challenges were. This will be extremely helpful information to have when speaking to future candidates seeking employment with Hastings.

Kevin and I spoke a lot about our time at Hastings, how long we have been working here and what our roles are. I had a lot of questions for Kevin and he was gracious enough to answer ALL of them. Kevin typically arrives at the Distribution Center at approximately 5:45 am each day. He looks at his route, obtains the appropriate paperwork, prepares his truck and gets on the road. Our first stop on Thursday was Chace Lumber in Foxboro, MA, which is approximately 95 miles from Enfield, CT. That was a very quick stop consisting of only a few units, as were our stops at Mozzone and Cape Cod Lumber. The big stop of the day was Hingham Lumber.


You know what they say – “Lift with your legs!”

Upon arriving at Hingham, a plan was immediately in place. There were 2 large orders to be unloaded from the truck—one would be stacked in the warehouse to the left, the other to the right. The back of the truck was lifted and our work began. Luckily for me, many of the smaller units were towards the front of the truck and I was able to jump in and start unloading.

I then transitioned to the “list checker”; as units were unloaded a number was read off to me and I would check it off from the packing list. A couple of employees from Hingham assisted in the unloading, which in turn made the job go much quicker. Once the job was complete and the list was signed off on—we hit the road.

It was time for lunch–finally! I had worked up an appetite.

The plan was to hit the nearest “nap trap” (for those of you who don’t know this bit of truck driver lingo—that is another word for rest stop). Now although I mentioned I had packed my lunch, Kevin and I worked hard and felt we deserved something better than the lame sandwiches we had packed in our lunch bags. So McDonald’s it was.

After lunch, we got back on the road with our dead-head truck (this is a truck operating with an empty trailer). We were approximately 120 miles from our starting point in Enfield, CT. This gave us 2 full hours to talk about the day’s work we had just completed and life in general. I promised Kevin I would not fall asleep on the ride home and I kept my promise. However, I was VERY tired—it was a long day at work.

Kevin is wonderful at his job. He is a safe driver and we are lucky to have him out there representing our company. Being a CDL A  driver is not easy work. There are challenges such as long days, traffic, weather and problems with the performance of the truck. Yet, Kevin takes it all in stride and does his job with a smile on his face.

Although I never got to hear that air horn—I made a new friend, learned about his job and enjoyed his company—all 275 miles worth. I would be honored to take another trip with Kevin P. any day.


kim v

Kim Viviano
Sourcing and Recruitment Support Specialist

Marvin’s Ultimate Double Hung Next Generation – Where Technology Meets Tradition

I’ve had the opportunity to see the Marvin brand grow now for 23 years. Each time Marvin develops a new generation of product to replace an existing product, they challenge the industry and set a new level for size, performance, aesthetics, innovation and operational excellence. By doing so, Marvin essentially makes every other product that claims to be in their class obsolete.

When they came out with the original Ultimate Double Hung, Marvin did it again.

The Ultimate Double Hung was the first double hung window to:

  • Be performance rated
  • Eliminate visible vinyl jamb liners
  • Truly be easy tilt for cleaning

I knew our competition was obsolete because for the last 16 years I’ve watched as they have tried to either copy or upgrade their products so that they could continue their field marketing of being “just like Marvin” – but they are not.


Marvin’s Ultimate Double Hung Round Top – Next Generation

So now Marvin is introducing the Ultimate Double Hung – Next Generation. Again we are going to challenge the industry. Marvin conducted numerous “Voice of the Customer” in person meetings while in the development of this product. They listened as customers told them what they would like to see in a new product. The result is truly beautiful and revolutionary.

The idea was to come up with a very traditionally styled unit; one that would remind you of the double hung units of your childhood. Styled with all wood interiors, no visible jamb hardware, and a simple sash lock. The unit is very clean and crisp – the only thing it seems to be missing is a pulley and cord system to balance the sash.

All that is very nice, but what makes it revolutionary? Let’s start with the operation of this unit. When you push the sash lock till it comes to a hard stop. You are actually retracting a multi-point locking system in both the top and bottom sash. You have an opportunity to either open the top sash first or the bottom sash. If you operate the bottom sash, “Listen for the Click.”  What has happened is that your top sash has relocked itself. You can operate the bottom sash as you normally would. Now close the bottom sash, watch the sash lock, and “Listen for the Click.” The unit locks automatically, and when locked the units are in “Performance Mode.”

There is an amazing peace of mind knowing that when your windows are closed they are locked, automatically. I believe that as you look into the future of window development that self locking units will become the norm, and units in semi-luxury to luxury markets which do not self lock will become functionally obsolete.

Marvin has included some other nice options to tailor the operation to the customers’ needs:

  • Vent Mode, which when engaged locks your unit at 4”  – again giving that peace of mind that your window is locked even as you allow for ventilation
  • Single Hung, for clients who are only looking to vent with their bottom sash, simplifying the exterior aeshetics
  • Integrated operator control devices for those with child safety concerns or where required by code
  • Non-Tilt Lock for those who want to limit the ability to tilt their windows for cleaning to professionals.

Additionally, Marvin has made this window scalable, available in sizes up to 60 x 120”. The hidden balance system automatically scales from simple block and tackle balances to class 5 spiral balances which take up 70% of the sash weight.

And of course all of this comes with what has always been part of the brand promise from Marvin. handcrafted

All Marvin products are handcrafted in America, built to your specific needs, with the options that you want, one at a time.

The next time you visit a Marvin showroom, ask to see the Ultimate Double Hung – Next Generation. By bringing technology and tradition together in a way that’s never been done before, it will change the way you think about the Double Hung window.

Mike Klahr bw2013 LARGE-2Michael Klahr
Marvin Business Development Manager